In this Policy, when we say “we”, “us” and “our”, we are referring to Wes-Tech Irrigation Systems Limited (also referred to as “Wes-Tech”). When we say “member”, we are referring to an individual or company that has an account or log-in with shop.irrigation.ca. When we say “you”, “user”, “customer(s)” or “individual(s)”, we are referring to the person accessing our Sites (non-member or member).
In this Policy, “Personal Information” means information about an identifiable individual such as name, email address, residential address and telephone number. Personal Information also includes sensitive information such as gender, age, health status, family information, and any other data assigned to an individual.
Wes-Tech’s Privacy Officer is responsible for the oversight, creation, and implementation of our privacy program and procedures to protect Personal Information, for receiving your privacy-related questions, and for providing you with information about our privacy practices.
You can contact our Privacy Officer at:
Wes-Tech Irrigation Systems Ltd. – Privacy Officer
#5-625 Alpha Street
Victoria, BC V8Z 1B5
Limited collection and use of personal information
Wes-Tech collects, uses, and discloses Personal Information for the following purposes:
To provide retail services and process purchases;
To communicate with you about orders, purchases, services, accounts, programs, brands, products, contests, and sweepstakes;
To verify a member’s identity;
To enable Wes-Tech to deliver a high standard of service to our customers;
To respond to your customer service inquiries and requests for information;
To post your comments or statements on our websites and social media platforms;
To maintain and improve our sites and the products and services we offer by using tracking technologies such as cookies;
To understand the product and service needs of our customers;
To develop and manage products and services to meet the needs of our users;
To allow individuals to use our in-store and online technologies;
To meet regulatory requirements;
To deliver regionally relevant user content;
To detect, prevent, or investigate security breaches or fraud; and
To maintain appropriate records for internal administrative purposes.
We will collect only the minimum amount of information that is required to meet these purposes; however, you have the option to voluntarily share additional information (e.g. reviews and location).
More specifically, Wes-Tech collects and uses the following information:
When you register for a user account, and/or subscribe to our email newsletter, we collect your email address. Your email will be used for account generation, and it will also be used to contact you for the purposes of product information, service updates, and notifications relating to the Sites. In accordance with Canada’s Anti-Spam Legislation (S.C. 2010, c. 23) (CASL) with your consent, your email address will also be used to provide you with information for promotional and marketing purposes. At any time, you can opt-out of most email communication from us by clicking on the unsubscribe link at the bottom of our emails, updating your subscription preferences in your online user account, or contacting us directly. We may still contact you for product safety updates.
In order to understand and improve the effectiveness of our email marketing efforts, when we send you a marketing email, we will collect information about whether you open the email, whether you access the link(s) provided, what pages you visit on our Sites, and what you purchase.
Website feedback form:
Product ratings and review:
Site use information:
We record information about the pages viewed by all of individuals who access our Sites. This data includes internet protocol (IP) address, internet service provider (ISP), connection speed, browser type, referring/exit pages, platform type, date and time, duration of visit, and number of clicks. We use this data, in aggregate form, to compile statistics and reports for Wes-Tech’s internal use in order to improve the online experience. If you use a mobile device, we may collect device information such as mobile device ID, model, operating system, IP address, and location information. We may, on occasion, provide portions of this information to consultants, vendors, or potential advertisers. Typical uses of the data in this fashion would be to evaluate and improve of marketing strategies and site function.
Cookies, web beacons, pixel tags:
Tracking and analytics:
When you use our Sites, some data may be cached in the memory of your device. Cached data is encrypted and kept on the device as long as you are logged in. The data is deleted from the device when you sign out of the Sites and they do not remain open on the device.
Your physical location:
We may collect your device’s physical location using Wi-Fi signals satellites, or cellphone towers and use that data to provide you with personalized location-based content and services. You may allow or deny such uses, but if you do deny them, we will not be able to provide you with a personalized experience.
Disclosure of information
Disclosure of information by Wes-Tech:
Wes-Tech will disclose your Personal Information without first obtaining your consent to under the following circumstances:
Legal authorities: when we are required or authorized by law to cooperate with local, national or international law enforcement or other authorities for the reporting of and/or investigation of improper or unlawful activities, or if we believe disclosure is reasonable to comply with court orders.
Trusted third parties: when the services we are providing require us to provide your information to a third party who performs functions on our behalf. Your information will be treated with the same level of privacy and security and will not be used for other unauthorized purposes.
Disclosure of information by you:
By you: You may disclose information when you post content to our websites, our social media pages, blogs, and online product reviews. Information that you disclose through these services will become publicly available.
Collection of debt: Where it is necessary to establish or collect amounts owed to us.
Retention of information
At any time and without penalty, you can close your Wes-Tech online account by sending an e-mail to Membership Service at email@example.com. If you would like to update or remove specific pieces of information you have saved within your account you can update them yourself by logging into your account (e.g. saved credit cards, billing address, etc.).
If you wish to have any of your information removed from our databases, or if you no longer want us to send any further communications to you, you can adjust your email settings through your online account or you can send an e-mail to Membership Services at firstname.lastname@example.org. Where your information is stored with our third parties, we will proceed as necessary to remove your information as requested.
Wes-Tech takes a consent-based approach to the collection, use and disclosure of Personal Information. Subject to situations where consent is not legally required, we identify the purpose(s) for which we are collecting your Personal Information at or before the time we collect it. Depending on the nature of the Personal Information we collect, we will do one of the following: (1) obtain your express consent to the collection; (2) imply your consent to the collection from the fact that you have chosen to supply your Personal Information to us; or (3) consider that you have consented to the collection unless you have chosen to opt-out of providing consent where we have made an opt-out option available.
International operations and data transfers
Unless there is a legal or regulatory requirement to store, access and/or use Personal Information in Canada, we may use third party platforms located outside of Canada to process and/or store Personal Information for us. Please note that Personal Information in the custody of these third party platforms may be subject to access by the law enforcement authorities of those jurisdictions in which the third parties are located. Wes-Tech does not ship to or sell to individuals outside of Canada.
Our Privacy Officer can provide further information about our policies and practices regarding third party platforms located outside of Canada and further information about how they collect, use, disclose or store Personal Information on Wes-Tech’s behalf.
Wes-Tech relies on you to ensure that the Personal Information you provide to us while using the Sites is accurate, complete and up to date as is necessary. You may make changes, request deletion or correction to Personal Information at any time.
Wes-Tech uses administrative, technical, and physical safeguards to protect your Personal Information against loss, modification, theft, copying, disposal, destruction and unauthorized access or use in accordance with legal requirements and industry standards.
We will review and update our security policies and controls as technology changes to ensure ongoing security of your information, however, no internet transmission is fully secure and no security system is impenetrable. We cannot fully guarantee the confidentiality of any information that you share with us.
At any time, you can review, edit or request removal of information you have provided to Wes-Tech. Upon written request, addressed to the Wes-Tech Privacy Officer, Wes-Tech will also provide you with a list of entities to whom we have disclosed your Personal information.
Additional features and information
We do not intend for our websites or online services to be used by anyone under the age of thirteen (13). As such, Wes-Tech does not actively market its services or sites to individuals below the age of thirteen (13). If you are over the age of thirteen (13) but under the age of majority in the province in which you reside, you should use our Services with the involvement and permission of a parent or legal guardian.
Wes-Tech Irrigation Systems Ltd. – Privacy Officer
#5- 625 Alpha Street
Victoria, BC V8Z 1B5
Office of the Information and Privacy Commissioner of British Columbia
947 Fort Street
Victoria, BC V8V 3K3
Tel: (250) 387-5629